Updating the Firmware

Updating the firmware is a simple process that adds functionality and fixes bugs that may have been found.

There are two (2) ways of updating the firmware in our devices

Option 1 uses the web based administration area and is the preferred method for preforming updates

Download the latest version of the firmware from the main support page for the version in question (Firmware Download) and extract the files into a temporary folder
Connect to the administrative section of the device you wish to update using a web browser
Near the bottom of the page in the Information section click on the Update Firmware button
A modal window will open asking for the new firmware's .bin file, locate the temporary folder created in step ## and select the new .bin file in that folder then click continue
Be sure to read all warnings and follow all onscreen directions, failure to do so may leave the device in an unknown state. If this happens then the device will require a factory reset via Update Option 2

Option 2 requires the use of a direct USB connection to the device and is updated by special software, you can download the firmware loader here

Download the firmware loader and extract the zip to a temporary folder
Download the latest version of the firmware from the main support page for the version in question (Firmware Download) and extract the files into a temporary folder
Move or Copy the extracted .bin firmware file from the firmware temp folder into the temp folder containing the firmware loader
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launch the firmware loader
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Select the firmware file and com port that will be used fore the update (* com software may be needed depending on our setup, you can download the com connector here
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Click update and wait for loader to complete the process
Once finished the device will be back to factory settings and ready for initial setup.